Balance, Grasshopper

January 14, 2009  | 

Building a startup can be an emotional roller coaster. When passionate entrepreneurs personally have a lot at stake in a new venture, increased stress and setbacks can mean higher levels of emotion in the work environment, and critical team relationships can be put to the test. Passion can be a double edged sword when things don’t go well because it can fuel anger and resentment between team members who disagree with one another (regardless of how much they individually care about the group’s collective progress). Emotional suppression to avoid conflict, however, shouldn’t be the goal. Every feeling has its value and significance, and conflict is necessary and healthy. Ideas, direction, plans etc. all need to be challenged constantly (in a healthy way) for the group and the business to improve what they do and how they do it.  Finding the right emotional balance for each situation to ensure that conflict is constructive rather than negative is important. Leaders (especially) should focus on setting an example of displaying appropriate emotion, feeling proportionate to each new circumstance. When emotions are too muted they create dullness and distance in teams; when out of control, too extreme and persistent, they become pathological. The right balance keeps teams engaged and challenging one another’s ideas in constructive ways.

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  • @Nic - good point on confidence and compromise, but you must agree that, while most professionals value positive collaboration, it's easier said than done. Consider a case where you have two very smart, passionate, confident workers who disagree completely on an idea or direction that they'll have to commit to as a group to move forward. each one has his own reasons for what he thinks is the right thing to do, and both ideas conflict. It's a one-or-the-other decision. Not every situation is win-win, and if someone gets the impression that they consistently "lose" or that their opinion isn't being taken into consideration, they might be inclined to "opt out" of the conflict and suppress their opinion or emotions the next time decisions like that have to be made. The effects of all this always increase when a team engages in decision making repeatedly. Patterns emerge. Some people dominate the conversation more than others, for example. You've got to always maintain a balance to foster healthy debate. Everyone needs to feel comfortable challenging ideas no matter where or who they come from. When communication breaks down, so does creativity and passion.
  • Nic
    Great point, but a given, no? No one wants to work in an environment they resent and (call me naive but) I'd like to imagine that most professionals in our field value positive collaboration. I think the importance lies in a balance between someone's confidence and their ability (to know when and when not ) to compromise.
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