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Steffan Antonas

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Blog

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Category Technology

Built It, Then Make Them Experts

There’s a lot we can learn about best practices for creating and releasing software or web services to the masses from watching the video gaming industry. Successful video game companies know how important it is that they engage and immerse users quickly because they know they aren’t just in the software business, they’re in the fun business, and there’s nothing fun about sucking at a game. Recognizing this, they’ve developed innovative methods for getting complete novices engaged and enjoying the product as quickly as possible. I call this the “zero to fun” metric.

Getting a user from zero to fun as fast as possible isn’t just a gaming industry must. Everyone wants to enjoy the experience of using software and the web, and how much we enjoy the experience is largely a function of how adept we feel as users. Making a user feel like an expert is key to making their experience remarkable, and for that reason, giving a user that feeling quickly should be one of the primary goals of any company releasing software or web services to the world. Read More

  • May 20, 2009
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Web 2.0 Expo Session Videos Are Online!

I had the privilege of recording some great talks at this year’s Web 2.0 Expo in San Francisco. For those interested, I’ve posted all of my footage up on Vimeo in a “Web 2.0 Expo 2009″ album. All of the videos are between a half hour and 45 minutes long, but well worth watching. In the gallery below, you’ll find full videos of the following talks:

  • Building Sites Around Social Objects (Web 2.0 Expo – Jyri Engestrom, Google)
  • Preparing for A New Kind of Customer Relationship in the Facebook Era (Web 2.0 Expo – Clara Shih)
  • Best Practices in Social Media Integration for Web Publishers and Content Providers (Web 2.0 Expo – Bob Buch, Digg)
  • Beyond Buzz: On Measuring a Conversation (Web 2.0 Expo 2009 – Katie Niederhoffer & Marc Smith)
  • The Whuffie Factor: The 5 Keys for Maxing Social Capital and Winning with Online Communities (Tara Hunt)
  • May 12, 2009
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More On Pre-Zuckerberg Prep-School Facebook Culture

Today an article I wrote for ReadWriteWeb went live titled “Did Mark Zuckerberg’s Inspiration For Facebook Come Before Harvard?‘. I think it’s a great question, one worth exploring far beyond the light coverage I gave it in the article because the answer can offer us important clues into why Facebook has been so successful.

Facebook is drastically changing the way we communicate and live our lives. Understanding where it came from, and how and why it grew so fast, is an important part of the story – one we should devote cultural and anthropological research to.  If you think Facebook is just some “Internet thing” that kids do (and a lot of adults surprisingly still do), then you’re completely disillusioned and you need to get your head out of the sand. The reality is that there is a whole generation of kids moving into their teens right now who will never know what it’s like to live in a world without the Internet and social networking…their rise marks the end of an era. And you know what they all have in common? Facebook. We’ve got to wrap our heads around how it affects our psychology, our culture, and how we can best use it to create and strengthen (not dehumanize) our communities and our relationships etc.  I think that telling a more complete  story of Facebook’s history is a critical piece of the “community 2.0″ puzzle. Read More

  • May 11, 2009
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Did Mark Zuckerberg’s Inspiration For Facebook Come Before Harvard?

Note: This article I wrote was originally published on ReadWriteWeb and syndicated to the New York Times on May 10th, 2009. I have posting it here and closed comments, but I have participated heavily in the discussions on the original ReadWriteWeb posting and posted additional thoughts and clarifications on the matter on this blog. Please follow the links to ReadWriteWeb and to my follow up post to view the full discussion.

By now we are all familiar with Mark Zuckerberg‘s success story. The explosive international growth of Facebook to over 200 million users continues to land the young Founder and CEO in top news stories worldwide. Recently, Time Magazine named Zuckerberg one of The World’s Most Influential People of 2008, and Fast Company named Facebook number 15 in it’s list of “The World’s 50 Most Innovative Companies” for 2009. At just 23 years of age, Zuckerberg even briefly made Forbe’s 400 richest Americans list, temporarily giving him the title of World’s Youngest Billionaire.

Interestingly, the stories we hear these days about Mark in popular media tend to follow a common sensationalist pattern: “Supersmart kid invents a tech phenomenon from his Harvard dorm room, drops out, and changes the world”. It’s a classically framed, Bill Gates-esque story of success focusing on intelligence and ambition. What’s most intriguing about the Zuckerberg story we all know, however, isn’t that he dropped out of Harvard and became a billionaire at 23. It’s that prior to February 4th 2004, the day he launched Facebook from his Harvard dorm room, we hear very little about Mark or the inspiration behind Facebook at all.

It’s likely that the reason we hear so little about Zuckerberg’s pre-launch vision for Facebook (originally called thefacebook.com) is because he has been the target of controversy for the true origins of his business in the past. In 2007, several of Zuckerberg’s classmates came forward and claimed rights to the Facebook idea after reports surfaced that Yahoo had offered Zuckerberg $900 million for Facebook just two years after the founding of the company. Even though the suit against Zuckerberg was settled last year, given the nature of the proceedings, it seems unlikely that we’ll ever get an official answer from Zuckerberg himself about the true origins of his inspiration. But maybe we don’t need one afterall?

It turns out that Zuckerberg’s academic history may offer us a great deal of insight into where the inspiration for Facebook came from, and why it was so wildly successful when it first launched. I’d argue that although February 4th marked a major milestone in Facebook’s history, the story of Mark Zuckerberg’s rise to fame actually starts years before he stepped foot on the Harvard campus, and is much more complex and interesting than it initially appears.

Pre-Zuckerberg: Tracing The Roots of Facebook Culture

exeterIt might surprise you to hear that while Harvard may have been fertile ground for the initial launch of Facebook, the seeds for the concept were likely picked up by Zuckerberg in high school. You never hear about Zuckerberg’s alma mater Phillips Exeter Academy in the stories because Harvard was where the intial action took place (and the Harvard name, to some extent, validates Mark’s smarts and makes for a more sensational story). The truth is that the time Zuckerberg spent at Phillips Exeter Academy from 2000 to 2002 likely had more influence on the name and initial concept for Facebook than any of his classmates at Harvard.

Phillips Exeter Academy (also known simply as “Exeter”) is a private boarding school for grades 9-12, located in Exeter, New Hampshire. The prestigious “prep” school is a member of the Ten Schools Admission Organization, that includes famous boarding schools such as Phillips Andover, Deerfield Academy, St. Paul’s, and Choate Rosemary Hall (my alma mater). Like each one of “The Big Ten”, Exeter has a tight-knit boarding community that live on campus full-time. Student’s refer to themselves as “Exonians” and have a strong sense of group identity and community that’s rooted in a rich culture of customs and tradition.

An Exonian himself for two years, Zuckerberg had a unique opportunity to observe and participate in the social culture and rhythms ingrained in Exeter’s boarding lifestyle. Every year, the school says goodbye to a few hundred students, and welcomes a few hundred more. Zuckerberg enrolled as a boarder at Exeter in the fall of his junior year and, like every other new and returning student, along with his dorm room keys and class schedule, received his own copy of Exeter’s student directory “The Photo Address Book”, which the students affectionately referred to as (you guessed it) “The Facebook”.

photodirectory_forweb

zuckerberg_forweb

I had the opportunity to interview several of Zuckerberg’s piers this week, and they all confirmed what David W. Farrant (Class of ’00) had to say…

“The front cover says “The Photo Address Book”, but we all called it “The Facebook” all the time because  “The Photo Address Book” was such a mouthful. Everybody called it that.”

“Facebook” photo directories were (and still are) a huge part of students’ social experience and culture at prep schools like Exeter. Every school in the big ten has one that they print and distribute to students annually. When students arrive on campus each fall, the rhythm of their social lives are heavily driven by the dormitories they live in, their class year (seniority) and their proximity to friends in other houses. Because students aren’t allowed cell phones on campus, and there’s so much flux in living accommodations each year (houses and phone numbers change annually) these “Facebooks” are an extremely valuable information resource for students.

Of course, not only do students need the directory to find and contact their piers, the books become part of the culture of bonding between classmates and friends as students use it to see where their piers live, who’s hot and who’s not, who lives with who, and who the new kids are. Sounds an awful lot like how people use Facebook online now, right? What I’m describing, of course, is an early, pre-Internet social culture facilitated by a photo directory that was used and enjoyed by students long before Zuckerberg even made it to high school – it was a culture he happened upon and got to participate in by a stroke of pure luck and glorious opportunity.

But the story doesn’t end there. In Zuckerberg’s senior year, the student council, headed by student body president Kris Tillery, successfully lobbied for the administration to have the schools IT Department put the full contents of Exeter’s Photo Address Book online, and before Zuckerberg graduated, it was up under the URL http://student.exeter.edu/facebook, matching the student’s pet name for the directory and effectively shortening the URL to something useful (Tillery was unavailable for comment). During my interviews, some of Zuckerberg’s piers pointed me to this screen shot of the original website that was hosted on the school’s .edu domain that was (and still is) posted in a public Facebook group “Exonians” in 2006.  Some of the Facebook comments attached to the screen shot (dating back to 2007) refer to the screen shot as “the original Facebook” and to The Photo Address Book as “the physical Facebook”.

facebook-from-exonians

Of course, the school’s student.exeter.edu/facebook website is no longer online, and none of the interviewees were able to confirm whether Zuckerberg himself was involved in, or responsible for, the student council initiative that got the directory online in the first place. What we can confirm is that students thought that the directory they all used would be useful enough online to get the student council involved in an effort to lobby the administration, that the online directory was created during Zuckerberg’s senior year and that he was likely aware of its existence.

Getting A More Complete View Of The Facebook Success Story…

Now that Facebook.com has graduated from its academic roots and been released to the world for free, its continued growth has many experts saying that it will likely be the dominant social platform for the foreseeable future. At 200 million users (and counting), it’s tough to argue that Facebook won’t have considerable influence in the ways we all connect and communicate in the future, both locally and across borders. While we may never know the true origins of Mark Zuckerberg’s inspiration for Facebook, taking a deeper look at the social culture of the prep school he attended, and his experiences as a boarding student there, may offer us insight into where the explosion of a global Facebook culture may have started, why it was so successful when it was first launched at an Ivy League school and how luck and opportunity may have played a large part in influencing the deep thinking that led one of the world’s youngest visionaries to start coding in his Harvard dorm room.

  • May 11, 2009
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I’m A Guest On TwitterTalkRadio!

This week was my friend Angie Swartz‘s first week hosting TwitterTalkRadio on WSRadio.com. I first met Angie at the Charity:Water Twestival at the beginning of this year in downtown San Diego.  She’s a superstar. She’s a successful entrepreneur and currently runs several websites including SquareMartiniMedia.com, twitterattraction.com and sixfiguremomsclub.com.

On Monday she shot me a message asking if I would call in to the show and we had some great pre-show discussions about self branding and using Twitter as a tool to build your business network. Here’s a link to the podcast where Rieva, Angie, Alan and I discuss transparency, authenticity & going local with Twitter.

Congratulations to Rieva and Angie on a successful first week! You guys did a bang-up job.

  • April 27, 2009
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Trendspotting At Web 2.0 Expo

Thanks to AdaptiveBlue for the awesome Glue swag!I recently spent a week at the Web 2.0 Expo in San Francisco, CA. I had a ball. There’s something (dare I say Worldchanging?) about the O’Reilly events this year. There’s a sense of community, shared responsibility and agency in the air. It’s one thing to be social in the blogosphere and participate in online communities…but it’s quite another to be physically present among this many smart people clustered together, sharing their data, ideas and experiences. Over the course of the week I saw a number of presentations that echoed common ideas about what’s going on right now, and what forces the major players are responding to.  Here are 5 of the most noteworthy trends:

Local Is The New Global

Consumers are increasingly taking a look at their lives through a local-lens and using the web as an information resource to improve their offline experiences and purchasing power. The emergence of mobile phones as computer devices (i.e. GPS-enabled iPhones etc) lines are blurring the lines between online offerings and on-the-go, real-world ones. Geolocation services on mobile devices, as well as off-line meetups organized online, embedded mapping and “find near you” services on the web are hightening people’s awareness about what’s around them and getting them out of the house, building communities in their local areas. Read More

  • April 17, 2009
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An Interview With Alex Iskold, Founder and CEO of AdaptiveBlue

This just popped on to my radar and I thought it was worth sharing. A number of people have asked me about what Glue is and what it does since my latest post on the major upgrades AdaptiveBlue released last week during the Web 2.0 Expo. Nick O’Neill has done a 15 minute interview with Alex Iskold, the CEO of AdaptiveBlue, that highlights exactly what Glue is, what it does and gives a detailed demo of the new features that allow you to have conversations around (and get recommendations for) books, movies, restaurants, wines and other objects as you browse the web.


Interview With Alex Iskold of Glue from Nick O’Neill on Vimeo.

  • April 7, 2009
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Geeking Out At Web 2.0

I’m heading up to San Fransisco tomorrow for the 2009 Web 2.0 Expo. I am thrilled. If you’re going to be there, and want to meet up in person, come say hi! Here’s a quick list of events and sessions you’re likely to find me at:

Wednesday Sessions 4/1/2009

Why Local Is The New Global (8:30am, Wednesday 04/01 in 2009)

On the influence of consumers’ local-thinking in this new world, and how even online brands and companies are better served by thinking about their customer’s and audience’s offline worlds.

WWCMD? What Would the Community Manager Do? (9:40am, Wednesday 04/01 in 2006)

What makes an effective Community Manager? How can we apply the Community Manager’s approach to all aspects of running a business? In this session we will work together to create a list of best practices and then discuss what we might be able to learn from them.

Beyond Buzz: On Measuring Conversation (10:50am, Wednesday 04/01 in 2006)

As our media model transforms, how do the metrics evolve? Moving beyond buzz levels, this presentation offers new methods to gauge the depth of interactions and emotional connections online, offering a new model of ROI.

The Lean Startup: a Disciplined Approach to Imagining, Designing, and Building New Products. (1:30 in 2009)

Learn to do more with less. The Lean Startup is a practical approach to creating and managing a new breed of company that excels in low-cost experimentation, rapid iteration, and true customer insight. It uses principles of agile software development, open source and web 2.0, and lean manufacturing to guide technology businesses that create disruptive innovation

Best Practices in Social Media Integration for Web Publishers and Content Providers

Web publishers from the New York Times to CollegeHumor have recognized the importance of social media as a major driver of traffic. This session will explore the best practices employed by the publishers who have most successfully integrated social media into their platforms. Read More

  • March 30, 2009
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