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23 Rules of Thumb for Effective Blogging

I’ll be speaking at Connected Marketing Week tomorrow in a session called “Small Voices, Big Results” at 1pm. Specifically, I’ll be discussing blogging rules that I’ve seen work over the years.Since I started blogging publicly in 2007, I’ve learned a lot about blogging and blogging culture. Along with things I’ve learned about myself and my own style there are some universal rules to follow to be a successful blogger, no matter who you are or what you’re writing about. Today I thought I’d share a few lessons I’ve learned and start a discussion. If you’ve got any additional bits of advice you would have given yourself when you first started blogging, please share them in the comments. I’d love to hear them. I don’t pretend to be an expert. I’m always learning like the rest of you.

I’m On A Boat! – How To Use Foursquare To Get 231 People to Check In To Your Restaurant In 1 Day

A few weeks ago, Joe Sorge showed us how he used Foursquare to get a flash mob of 150+ people into his restaurant, AJ Bombers. This Friday, with a little help from Milwaukee’s online community, he pulled together the most successful Foursquare-based event run by a restaurant to date in a 24 hour period, and proved that his Foursquare formula truly works for restaurants, and that it’s repeatable. By the end of the day on Friday, 231 people had checked in at AJ Bombers’s “I’m On A Boat!” badge party, and Joe had done more business at lunch in one day than he ever had. In this post, we’ll share some media and stats from the gathering, discuss exactly what it takes to pull off one of these events, and Joe will share some lessons learned and tips for using Foursquare to drive business.

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Case Study: How To Use Foursquare To Draw A Crowd Into Your Restaurant

[tweetmeme] Restaurant owners are quickly discovering how to use social media tools like Twitter, Facebook and Yelp to their advantage and drive customers to their tables, but there’s a guy in Wisconsin doing it better than almost anyone else.

Joe Sorge, who runs a burger joint in Milwaukee called AJ Bombers, shot me a tweet yesterday to tell me about a Foursquare party they had this week that brought a flash mob of 161 Foursquare users to his restaurant.  My eyebrows shot up when I read that number. 161 check ins in one day?! How could that be? There are only about three or four hundred Foursquare users total in Milwaukee?! Over 150 of them were in the same place, on the same afternoon?

When I called him up, Joe explained. They came to earn the highly coveted and elusive Foursquare “Swarm Badge” – something you can only get when 50 or more Foursquare users check in at the same place at the same time. I hadn’t heard of it, but apparently the promise of this coveted Foursquare badge can really draw a crowd.

Autonomy In Your Work

When it comes to our work, wouldn’t we all be happier and more motivated if we were given the freedom to chose what we do, how we do it, when we do it and who we work with? What does having autonomy at work mean to you and where’s the sweet spot?

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Special thanks to Daniel Pink for inspiring me to doodle this in my moleskin this morning. I’m half way through his new book, Drive: The Surprising Truth About What Motivates Us and the “4 T’s” he discusses in the context of autonomy has got my brain buzzing. I thought the sketch I did was worth translating to powerpoint for a discssion this morning.

This makes me wonder if the desire to get to that red dot sweet spot is the very essence of what drives people to become entrepreneurs.  What do you think?

Achieving Empathy

There’s a reason people say “try walking a mile in their shoes“. Achieving empathy isn’t just about putting yourself in someone else’s position, it’s also about seeing that position from someone else’s perspective. True empathy is being able to strip away your own thoughts, feelings and judgment in order to clearly see a situation through someone else eyes, with their heart, filters and experiences taken into account. Most people make the mistake of just putting themselves in another’s position and saying “what would I do if I were in this situation?”. This approach often leads to poor judgment calls, misunderstandings and bad advice. Why? Because experiencing empathy isn’t about how you think or feel at all. It’s about simulating what they are experiencing and relating to it. Even in an identical scenario, they’ll never think, feel or behave quite the same way as you would.

Of course, we’ll never get perfect at achieving empathy – our brains are (sadly) wired to put ourselves at the center of the action. The good news is that we can take steps to improve our approach to get better insights into the hearts and minds of others. It starts by first taking ourselves completely out of the equation and then asking “what is this person feeling/thinking based on their experiences, and how can I relate to that”. This is hard to do, but it’ll get you off on the right foot. Once you focus on the shoes, you’ll be in a much better position to know what it really feels like to walk the mile.

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Focusing On Value: How I’m Changing How I Use Twitter

[tweetmeme] This weekend I made the decision to switch things up and reboot my Twitter following list. On Sunday night, with a little help from Jesse over at SocialToo, I ran a script that unfollowed almost 12,000 people. This week, for the first time since the summer of 2007, I’m back to following just over 200.

In this post I’ll discuss why I decided to reboot my list and how I’m planning on changing my approach to using Twitter moving forward. I’ll also show you some data, bust a few social media myths and tell you a few things that those “social media gurus” with large Twitter followings  don’t want you to know. Ready to rock and roll?  Buckle up…

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Interactive World Map Of Social Network Dominance

[tweetmeme]Vincenzo Cosenza has mapped the most popular social networks by country, according to traffic data gathered on Alexa & Google Trends (June 2009). While Facebook’s growing dominance over MySpace in the US and other countries comes as no surprise, it is interesting to see the few smaller networks that most of us have probably never heard of that are country specific. It’s also important to note that that while Facebook is all the rage in the west, QQ (China) is still by far the largest social network in the world (300 million active accounts). As people continue to focus their time and energy on dominant networks, and the successful networks grow and take over, you’ll likely see many of these smaller social networks die out. It’ll be most interesting to see what happens if and when China becomes more open over time. We tend to forget about large networks like QQ and companies like BIDU that dominate the waking giant.

5 Unmissable TED Talks On The Future Of Technology And The Web

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#1 Tim Berners-Lee On The Next Web of Open, Linked Data

20 years ago, Tim Berners-Lee invented the World Wide Web. For his next project, he’s building a web for open, linked data that could do for numbers what the Web did for words, pictures, video: Unlock our data and reframe the way we use it together. (Recorded at TED2009, Feb 2009)

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How To Say Thank You On The Social Web

[tweetmeme]Whether or not you chose to acknowledge it, your ability to sink or swim on the social web depends on how you participate, engage others and embrace the customs of the virtual gift economy – this is as true for individuals as it is for big brands who have a web presence.

The concepts of “FREE as a business model” and sustainable gift culture generally makes sense to people in the context of products, services, brands and community building, but the understanding sometimes breaks down when it’s mentioned in the context of individual relationships and social media. Seasoned vets know that there are a host of unwritten rules and customs for reciprocating that we should follow when we benefit from free content and receive help and advice from others on the web. I’ll discuss some of those rules, explain why they’re important and offer some ways to act on them below.

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The Cookie Jar Principle

[tweetmeme]Give more than you take. It’s as simple as that. If we embrace this one powerful principal in our lives, individually we will enjoy meaningful, vibrant relationships and collectively create a culture of abundance. If we can’t, we end up with an empty jar.

We can all point to a friend or colleague who breaks the rule repeatedly. They call only when they need something and they only show up or participate when it benefits them. They forget that the act of taking from the jar implies that they will one day put back more than what they took. In many ways selfishness is failing to recognize that when you chose to benefit from the effort or contributions of another, you become part of a self-sustaining cycle of give and take, and that your actions alter the system’s balance. In the fog of self-absorption we can loose sight of the truth and reality of the circumstances of both others and ourselves. When we take more than we give, everyone that depends on the contents of the jar loses.

Remember that every one of your relationships has its own jar. We fill them with our time, energy and love. Sharing, participating, and giving before we take signal our good faith – they are small promises that when it is our turn to take, we have not forgotten our responsibility to keep filling the jar. What we do take, we should always strive to return with interest. This simple principal is as true for individual relationships as it is for groups, families and communities of any size. When we agree to be a part of the group, whether the group is 2 or 2 million,  we accept an equal and shared responsibility for the jar.

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Essential Techniques For Effective Signaling On Twitter

[tweetmeme]At the beginning of September last year Clive Thompson published an influential article on NYTimes called A Brave New World Of Digital Intimacy. In the article, Clive discusses an interview he had with Facebook’s Founder Mark Zuckerberg on how Facebook’s newsfeed (dominated by short status updates) has been central to the sites success. He asks…

“In essence, Facebook users didn’t think they wanted constant, up-to-the-minute updates on what other people are doing. Yet when they experienced this sort of omnipresent knowledge, they found it intriguing and addictive. Why?”

Clive cleverly pokes fun at the Facebook status culture with the line “I’m so totally, digitally close to you!” and points out that…

Social scientists have a name for this sort of incessant online contact. They call it “ambient awareness.” It is, they say, very much like being physically near someone and picking up on his mood [etc] through the little things he does…

Understanding the dynamics of ambient awareness in the digital world is crucial to using social media effectively. In fact, increasing others’ awareness of YOU is what signaling and brand building on Twitter is all about.

How To Use Google Trends Like A Pro

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Google Trends is one of my favorite tools to come out of the Google Labs. While we data junkies are forced to envy people like Bill Tancer who have access to tons of rich, real time data about what’s going on on the web, Google Trends is the best thing that we can get for free, and it’s still very useful for basic analysis and research. In this post I’ll show you a few great ways you can use Google Trends to do research on the web like a pro and give you a quick list of hacks you can use to build your “Google Ninja” skills.

Built It, Then Make Them Experts

There’s a lot we can learn about best practices for creating and releasing software or web services to the masses from watching the video gaming industry. Successful video game companies know how important it is that they engage and immerse users quickly because they know they aren’t just in the software business, they’re in the fun business, and there’s nothing fun about sucking at a game. Recognizing this, they’ve developed innovative methods for getting complete novices engaged and enjoying the product as quickly as possible. I call this the “zero to fun” metric.

Getting a user from zero to fun as fast as possible isn’t just a gaming industry must. Everyone wants to enjoy the experience of using software and the web, and how much we enjoy the experience is largely a function of how adept we feel as users. Making a user feel like an expert is key to making their experience remarkable, and for that reason, giving a user that feeling quickly should be one of the primary goals of any company releasing software or web services to the world.

Did Mark Zuckerberg’s Inspiration For Facebook Come Before Harvard?

Note: This article I wrote was originally published on ReadWriteWeb and syndicated to the New York Times on May 10th, 2009. I have posting it here and closed comments, but I have participated heavily in the discussions on the original ReadWriteWeb posting and posted additional thoughts and clarifications on the matter on this blog. Please follow the links to ReadWriteWeb and to my follow up post to view the full discussion.

By now we are all familiar with Mark Zuckerberg‘s success story. The explosive international growth of Facebook to over 200 million users continues to land the young Founder and CEO in top news stories worldwide. Recently, Time Magazine named Zuckerberg one of The World’s Most Influential People of 2008, and Fast Company named Facebook number 15 in it’s list of “The World’s 50 Most Innovative Companies” for 2009. At just 23 years of age, Zuckerberg even briefly made Forbe’s 400 richest Americans list, temporarily giving him the title of World’s Youngest Billionaire.

Status Culture – Public vs Private and Why It Matters

[tweetmeme]I recently made the decision to stop feeding my Twitter posts into Facebook. The reason is simple – I continually get negative feedback from my non-Twittering Facebook friends on how I update my status. Some hated how often I updated, some didn’t get what “@” and “RT” was, some didn’t like that they couldn’t join in on conversations that weren’t actually taking place inside Facebook’s walls, and some people didn’t like how “impersonal” most of my updates were (I use Twitter like a shared feed reader a lot).

Not all the feedback was bad, of course – I don’t mean to exaggerate. I’ve gotten quite a few Facebook friends into Twitter because they noticed the difference in how it’s used and saw the value. No, my choice was because there’s a significant difference in status culture between the two platforms, and, because I’m a heavy Twitter user, I would continue to violate social rules inside of Facebook (and piss off my friends).

Recognizing the emerging differences in status culture is an important step to understanding how people behave on either platform and how we can shape interaction with good design. In this post I’ll offer some insights into the differences between Twitter and Facebook, how they change people’s behavior, and argue that the differences in public-ness and prive-ness cause fundamental and important shifts in how people interact and use each platform.

Friends vs. Followers: How We Group Contacts And Establish Relationships Matters

How we establish and organize our relationships makes a difference to how we interact on any platform. The design of the connection mechanism drives who we (can) connect with, how we connect, and how we display our (implied) relationships (and social responsibility to others). Makes intuitive sense, right?