From the category archives:

Web Strategy

Your Customers Leave A Trail Of Breadcrumbs Online

by Steffan Antonas on March 4, 2010

If you sell online, pay attention to the data trail your customers leave. There are golden nuggets of information about what your customers are like and what they want everywhere; Some really good stuff can be found in customer reviews, automated “customers also bought” or “you might also like” recommendations (just to name a few). [...]

{ 0 comments }

How Social Media Can Boost Restaurant Business

by Steffan Antonas on January 28, 2010

This short video was posted by Chris Brogan a few days ago. I love finding real-life stories about how small business owners are successfully using social media to increase their business. Joe Sorge, who runs AJ Bombers in Milwaukee, Wisconsin shares how he uses a tool to humanize his business and keep in touch with [...]

{ 3 comments }

The Four E’s Of Social Media Marketing

by Steffan Antonas on January 27, 2010

I’ve heard the advantages of shifting from traditional marketing to social media marketing strategies articulated many different ways, but Jeffrey Hayzlett, Chief Marketing Officer at Eastman Kodak Company, does it best in this short video. His Four Es – Engagement, Education, Excitement and Evangelism – are spot on. It’s a smart, pithy way to articulate [...]

{ 3 comments }

Hacking The Flip – A Quick Lesson In Community Building

by Steffan Antonas on January 6, 2010

I’ve been an Flip Camera owner for about a year now. I’m actually on my second one. I started with a 60 minute Flip Mino and then sold it and upgraded to a 120 minute Ultra HD a few months ago. The great thing about The Flip cameras is the simplicity. Fits in your pocket, [...]

{ 5 comments }

This lecture from Seth Godin is around 2 years old, but the ideas still resonate strongly, especially in the wake of recent discussions about Chris Anderson’s new book Free and the concepts of Freemium and Freeconomics. If you’re currently writing a book, or thinking of writing a book one day, you should get a lot [...]

{ Comments on this entry are closed }

In this presentation, Christina Wodtke (LinkedIn) shares some core principals for creating online communities, and discusses critical design decisions that help a community thrive.  I flipped through it this morning and found it useful. It provides a good framework for learning about and discussing how to promote desired behaviors with interface design, and provides some [...]

{ Comments on this entry are closed }

This Building43 video is a goodie. Robert Scoble does a quick 2 minute interview with Isaac Mogannam, the owner of Phat Philly Cheessteaks in the Mission District in San Francisco, CA. If you’re a restaurant or small business owner trying to figure out how to make the web work for you in your local area, [...]

{ Comments on this entry are closed }

How To Build Cloud Communities

by Steffan Antonas on August 3, 2009

In this interview with Robert Scoble, Ripple6 founder Sang Kim talks about what his company has learned from trial and error since the community management system launched under the name Mom Junction in 2007. He discusses how to create what he calls “cloud communities,” how to scale them and how to reward and engage community [...]

{ Comments on this entry are closed }

There is an interesting conversation going on this week between some of the web’s heavy hitters on the subject of the actual value of LinkedIn recommendations in the reputation economy.
Here’s the time line of the conversation so far…

July 17th – Jeremiah Owyang (Forrester Research) posts a thought provoking and well-written [...]

{ Comments on this entry are closed }

How To Say Thank You On The Social Web

by Steffan Antonas on July 14, 2009

Whether or not you chose to acknowledge it, your ability to sink or swim on the social web depends on how you participate, engage others and embrace the customs of the virtual gift economy – this is as true for individuals as it is for big brands who have a web presence.
The concepts of “FREE [...]

{ Comments on this entry are closed }

Twitter Is Apple’s Support Forum

by Steffan Antonas on June 17, 2009

The iPhone 3.0 upgrade software was just released and, within minutes, #iPhone and #iTunes popup on the trending topics list as the iPhone community rushes to their computers to upgrade their phones. Between the time I ran the search and took this screenshot, there were over 1000 new twitter posts mentioning #iTunes – literally in [...]

{ Comments on this entry are closed }

Essential Techniques For Effective Signaling On Twitter

by Steffan Antonas on June 16, 2009

At the beginning of September last year Clive Thompson published an influential article on NYTimes called “A Brave New World Of Digital Intimacy“. In the article, Clive discusses an interview he had with Facebook’s Founder Mark Zuckerberg on how Facebook’s newsfeed (dominated by short status updates) has been central to the sites success. He asks…
“In [...]

{ Comments on this entry are closed }

How To Use Google Trends Like A Pro

by Steffan Antonas on May 22, 2009

Google Trends is one of my favorite tools to come out of the Google Labs. While we data junkies are forced to envy people like Bill Tancer who have access to tons of rich, real time data about what’s going on on the web, Google Trends is the best thing that we can get for [...]

{ Comments on this entry are closed }

Built It, Then Make Them Experts

by Steffan Antonas on May 20, 2009

There’s a lot we can learn about best practices for creating and releasing software or web services to the masses from watching the video gaming industry. Successful video game companies know how important it is that they engage and immerse users quickly because they know they aren’t just in the software business, they’re in the [...]

{ Comments on this entry are closed }

Status Culture – Public vs Private and Why It Matters

by Steffan Antonas on March 24, 2009

I recently made the decision to stop feeding my Twitter posts into Facebook. The reason is simple – I continually get negative feedback from my non-Twittering Facebook friends on how I update my status. Some hated how often I updated, some didn’t get what “@” and “RT” was, some didn’t like that they couldn’t join [...]

{ Comments on this entry are closed }

Designing Remarkable, Viral Widgets

by Steffan Antonas on March 4, 2009

As the popularity of blogging, social media and open source development continue to explode, widgets are taking root as a mainstay of the online social experience. The interdependency of self-publishing, social media and open source platforms are ensuring that widgets, those bits of code that allow us to aggregate, publish and share a wide variety [...]

{ Comments on this entry are closed }

Twitter is one of the most powerful community building tools available today for two reasons – simplicity and transparency. With the right tools and techniques, you can use Twitter to find people who are like you and share your passions, and build strong networks quickly, effectively and cheaply. The ability to form tight networks in [...]

{ Comments on this entry are closed }

All you systems theory buffs out there are probably familiar with the concept of “emergence”. For the rest of you, here’s a quick and dirty definition: Emergence describes the way that complex systems and patterns arise out of a multiplicity of relatively simple interactions. The idea of emergence, although it might sound complicated, is important [...]

{ Comments on this entry are closed }

The Win-Win Of Good Linking Etiquette

by Steffan Antonas on September 17, 2008

I link, you link, we all link. So why not do it the right way?  Following a few simple rules when you create links helps search engines, helps your site rank, and boosts your credibility as a blogger. If you’re still creating links that look like this – “You can read more about linking by [...]

{ Comments on this entry are closed }

Before I dive into the pros and cons of this book, I think it’s important to acknowledge how significantly the book has impacted the way thousands of Internet publishers use and understand Adsense. At this writing, the book is just over a year old and it has been heralded as an instant classic in the [...]

{ Comments on this entry are closed }